1. General

At Nivelamento Online, we care about your personal data, so we prepare this Privacy Policy to explain how we collect, use and share it.

This Privacy Policy details the personal data that the company Exatamente Soluções Educacionais LTDA receives about you, how we process it and your rights and obligations in relation to your personal data. Exatamente Soluções Educacionais LTDA is the company responsible for Nivelamento Online and is headquartered at Rua Frei Caneca 3159, Edifício Monaco, in the city of Guarapuava/PR, Brazil, ZIP Code 85015-220. This company is the data controller for the purposes of the General Data Protection Act.

By using Nivelamento Online, you agree to the terms of this Privacy Policy. We may make changes to this Privacy Policy to reflect changes to our data storage, collection, processing, and sharing practices. If this occurs, we will post a notice of change to this Privacy Policy on the Nivelamento Online http://nio.exatamente-solucoes.com/ website for at least 7 days before the changes are made and indicate the date on which these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy Policy will take effect at the end of this 7-day period.

2. Information we collect

This Privacy Policy explains how we collect, use and share your personal data.

Information you provide

Through the registration process, you will provide us with your name, date of birth and email address. You will also provide us with your payment transaction information if you choose to pay for Nivelamento Online services.

2.1. Activity Data

By using Nivelamento Online, we will collect technical data of your involvement in the activities and produce a performance report, which will be made available to you and the administrator of the "Master's Room" (teacher/manager) that you voluntarily sign up for through a PIN code.

When you use Nivelamento Online in our app or website, we use a service that records your activity. This provides us with a set of data and a repeat of the session of your activity in the form of a video. This allows us to help improve your Nivelamento Online experience.

We collect only the following data: name, date of birth, email, clicks, mouse movement, scrolling, device type, operating system, display size, script errors, ip address, browser, usage time, session progress, created questions, answers, number of hits and errors.

3. Cookies

When you enter the site, we collect your browser type and IP address (a unique address that identifies your computer on the Internet). When you use our mobile app, we collect your device type, device ID, and IP address.

In addition, we store certain information from your browser using "cookies". A cookie is a data stored on the user's computer linked to information about the user. We use session ID cookies to confirm that users are logged in. If you do not want the information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be required to provide certain features available on the site (for example, personalized delivery of information).

3.1. Information Obtained by Third Parties

To support and improve the Service, we work with a variety of third-party advertising networks, marketing analytics service providers and website analytics companies such as Google and Facebook (collectively, “Third Party Advertising Service Providers”). third-party advertising service providers collect and use personal data about your visits to and use of the website and mobile application, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and likely interests or understand the better the ad effectiveness Aggregate demographic and interest data will also be used for market research purposes.

We use Google Analytics, which is a web analytics tool that helps us understand how users interact with the website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our website. This information is used to compile reports and help us improve our website. Reports disclose site trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on how to opt out of being tracked by Google Analytics on all websites you use, please visit this Google page: https://tools.google .com/dlpage/gaoptout .

You may opt out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative (“NAI”) or that follow the DAA's Self-Regulatory Principles for Online Behavioral Advertising by using their respective opt-out tools. The NAI opt-out tool can be found here http://www.networkadvertising.org/choices/ and the DAA opt-out tool can be found here http://www.aboutads.info/choices/ .

In addition, your mobile devices may offer settings that allow you to make choices about the collection, use or transfer of information from mobile applications for online behavioral advertising (eg, Apple iOS Advertising ID and Google Android Advertising ID). Please note that opting out does not prevent all ads from being shown to you.

4. Use of information obtained through Nivelamento Online

Nivelamento Online may occasionally send you announcements regarding service and product changes through its general operation. We process your data to help provide the service and provide you with personalized features, to understand and improve our service, and to keep our service safe and secure.

Nivelamento Online may use or share anonymous data collected through the service, including without limitation Activity Data. As a company, it is critical that we perform our contract with you with the best possible service, and it is in our legitimate interest to perform these processing functions and enable service emails by default to keep your data secure and provide our service. You may opt out of receiving non-essential service emails at any time.

We may also use your contact information to send you notifications about new services, offers and promotions offered by Nivelamento Online if you affirmatively agree to receive such communications.

When you register for Nivelamento Online, some of your information is made public and available in various places, including the general leaderboard. This will include your Nivelamento Online profile and account data (name, location, username, user ID, Nivelamento Online subscription status); your learning progress (XP, coins, crystals, Daily Progress, progress level, study time). Your account email address is not displayed publicly. Third party websites may read, collect and use your public information for their own purposes.

When creating a Master's Room, the data of questions produced in that environment are available to other users who also created a Master's Room. In addition, users who access a Master's Room through a PIN, agree that their performance data, study time, progress, number of successes and errors, questions answered, name and e-mail are shared with the creator of the respective living room.

Profile information is used by Nivelamento Online to be displayed and edited by you when you access the service and to be displayed to other users. Nivelamento Online uses this information to provide support, send essential notices, apply our terms, conditions and policies, communicate with you, administer the services and for internal operations, including troubleshooting, data analysis, testing, statistical purposes and of research.

5. Sharing your personal data with third parties

Nivelamento Online shares your personal data only when it is necessary to offer the service, legally required or permitted by you.

We will provide personal data to hosting providers like Amazon Web Services, search engine providers like Google and analytics providers like Hotjar.

These data processors help us to provide the service to you. For example, we may share your information to detect where or how you encountered a bug when using our mobile app. In connection with these operations, our service providers will have access to personal data for a limited time. When we use service providers to process any personal data, we implement contractual safeguards that limit the use of that personal data to providing services to Nivelamento Online.

We will be required to access and disclose personal data in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. In addition, we will access and share account or other personal data when we believe it is necessary to comply with the law, protect our interests or property, to prevent fraud or other illegal activities perpetrated through the service or using the Nivelamento Online name, or to prevent harm. imminent. This will include accessing and sharing personal data with other companies, lawyers, agents or government agencies.

If ownership of all or substantially all of Nivelamento Online's businesses, or individual business units or assets owned by Nivelamento Online related to the Service, changes to your personal data, your personal data will transfer to the new owner. In any transfer of information, your personal data will remain subject to this section.

Nivelamento Online will share aggregated or anonymous data collected through the Service, including activity data, for purposes of understanding or improving the Service.

6. Data subject rights and data retention

You have the following rights in relation to the personal data we hold about you, unless otherwise provided by local law:

- To request access to or deletion of the personal data we hold about you.

- To request that we restrict the processing of the personal data we hold about you.

- To object to the processing of personal data relating to you.

- When you have given us consent to process your personal data, you have the right to withdraw that consent at any time.

- To export the personal data that you have provided to Nivelamento Online in a format that can be transferred electronically to third parties.

- To delete your Nivelamento Online account by following the instructions available on the service.

Nivelamento Online will retain your data until your account is deleted, after which time we will retain anonymous data collected through the service, including activity data, which may be used by Nivelamento Online and shared with third parties in any way.

Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise specific rights if complying with this means that we can no longer fulfill our contractual obligation to provide specific products and services. We will keep you informed of actions we may take when you make your request.

You may also be entitled to make a LGPD complaint to the relevant Supervisory Authority. If you require further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases, our ability to maintain these rights for you may depend on our obligations to process personal information for security reasons, fraud prevention, compliance with regulatory or legal requirements, or because the processing is necessary to provide the services you request. In that case, we will provide specific details in response to your request.

7. Third Party Sites and Links

Please note that you may have cookies placed on your computer by third party websites which refer you to our service. While we do not share your personal data with these third party sites unless reasonably necessary to provide the service, they may link certain non-personally identifiable information that we transfer to them with personal data that they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Nivelamento Online would like to inform you that whenever you click on links (including advertising banners) that take you to third-party sites, you will be subject to the third-party privacy policies.

Our Services contain links to other websites operated by third parties. Nivelamento Online does not control these other websites and is not responsible for their content, privacy policies or use of personal data, including any personal or financial information collected by our third-party payment processor to process payments for in-app purchases. The inclusion of such links by Nivelamento Online does not imply any endorsement of the content of such sites or their owners or operators, except as disclosed in the services. Any information submitted by you directly to such third parties is subject to that third party's privacy policy.

8. Children under the age of digital consent

When a user tries to create an Nivelamento Online account, we collect their age and only allow those who are 14 and older.

In connection with the Children's Online Privacy Protection Policy ("COPPA"), Nivelamento Online only collects personal information from persons age 14 and older. If we discover that we have inadvertently collected additional personal information from these children, we will delete it. If you believe this is the case, please contact us at contato@exatamente-solucoes.com .

9. Links

The service may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the Service to read the privacy statements of other sites that collect personally identifiable information. This Privacy Policy applies only to information collected by Nivelamento Online through the service.

10. Information security

Nivelamento Online has implemented administrative and technical safeguards that it believes are appropriate to protect the confidentiality, integrity and availability of your personal data, access credentials and performance report. However, given enough resources, a determined attacker can defeat these safeguards and, as a result, gain access to the data we seek to protect.

11. Contact us

The company responsible for Nivelamento Online is Exatamente Soluções Educacionais Ltda based at Alameda Elio Antonio Dalla Vecchia, no 838, Sala 7, Campus CEDETEG, Cascavel, Guarapuava - PR, CEP: 85.040-167. Phone +55 42 988658457.

For any questions about data privacy and any questions or concerns you have about this Privacy Policy, as well as support, support, surveys, please contact contato@exatamente-solucoes.com.

 

April 13, 2022